RETURNS

What is our return policy?

We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service team – (US) 1-833-431-5500 / (INT) +1-310-891-0222 or orderstatus@alpinestars.com.

  • Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
  • Unwashed, unworn, unused merchandise may be returned within 7 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier).
  • AS by DF will not accept merchandise after 7 days from receipt of product.
  • Product must be returned within 7 days once the Return is issued, and must be returned in original packaging with tags.
  • Shipping charges will only be refunded if the item you have received is incorrect or damaged.
  • Refund value is determined by the last retail price of the item.
  • All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.
  • Returns will only be accepted with a return form. (please note, return shipping costs are the responsibility of the customer).
  • We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).

Can I return an AS by DF product that I ordered from another retailer?

We do not accept returns on products that were not purchased from the www.asbydf.com website. If you ordered a product from another retailer, you may contact our Product / Warranty Support team – (US) 1-800-438-2577 / (INT) +1-310-891-0222, or orderstatus@alpinestars.com.

Where do I ship my return?

If you would like to make a return, please contact Customer Service to request a Return Form. The return address, along with directions, will be provided with the Return Form upon issuance. Please include the Return Form within the returned shipment. Returns will only be accepted with a Return Form. To request a Return Form, please contact – (US) 1-833-431-5500  / (INT) +1-310-891-0222 or orderstatus@alpinestars.com.